Postmaster Guidelines and Procedures

Mailman Lists

Mailman Utilities | Reserved List Names | Renaming Lists | Auto Responses | Changing Administrator of a List | Editing a Mailman archive | Mailman Lists - Fixing a List Archive
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Creating a Mailman List | Web Form Requests | Manual Requests | Delete Lists | Reset administrator Password | Archive List | Changing Administrator of a List
 
Documentation Links:

The following are links to end-user documentation relating to lists:

ITC's mailing list documentation: http://www.itc.virginia.edu/desktop/email/mailing-lists/
Info on creating a Mailman list: http://www.itc.virginia.edu/desktop/email/mailing-lists/mailman.html
Quick List Access Form: http://www.itc.virginia.edu/desktop/email/mailing-lists/mm-access.html
Configuration Options:

New lists are created with the defaults described at:

http://www.itc.virginia.edu/desktop/email/mailing-lists/mm-common.html#recommended

List administrators may use the Mailman list management interface to change any of the defaults after the list has been created. Access to the list administration web site for their list is available through:

http://list.mail.virginia.edu/mailman/admin/list_name

where list_name is the name of the administrator's list.

Preliminary Steps:
Most of this information is addressed in the following document:

http://www.itc.virginia.edu/desktop/email/mailing-lists/mailman.html#create

but here are some highlights and additions:

  • Verify that the person is a member of the U.Va. community (though it is not required that the computing ID be registered, it is important to know whether or not it is registered when you go about creating the list).
    • If the person is not a member of the U.Va. community, the list must be co-owned by a current member of the U.Va. community.
  • Check the purpose of the list to verify that it is related to academic or administrative endeavors (we do not sponsor recreational lists).
  • Use "ckaddr" to verify that the requested list name is not already in use. (usual caveats also apply to list names: they shouldn't be too generic, they shouldn't conflict with the naming conventions of computing ids, they shouldn't use a name specific to a different department, etc.)
  • Check the estimate of list membership. If it is very large (many hundreds of IDs), we may need to request that the list administrator moderate the list and limit sending messages to the list during non-peak hours (or in some circumstances, only send to the list with prior approval from postmaster).
  • If the list is for a class, the list name must contain the registrar's course ID and the list must be "private". Instructions for list administrators on how to set their list as private are available at:

    http://www.itc.virginia.edu/desktop/email/mailing-lists/mm-common.html#privatelist
Form Requests

Requests generated from the Mailman web form will arrive in the postmaster inbox each day at 11am and 3pm.

  1. Run ckaddr on the requested list name to make sure it does not already exist.
  2. Verify that the requested list name/purpose conforms to guidelines.
  3. WHOIS information about the requestor will also appear in the message confirming they are a registered account holder.
  4. The request will include a link to the admin web page where these requests may be processed:
    https://list.mail.virginia.edu/mailman/admin/mailman
  5. Login to the admin site with the list password.
  6. Select the "Handle pending list requests" entry.
  7. Based on your perusal of the preliminary steps for list approval above, choose either Approve or Reject for the action on this list request.
  8. If you chose Approve, an email will be generated to the requestor that their list has been created with links to the Mailman site where they can manage and configure their list. If you chose Reject, enter the reason for the rejection into the text box below the action radio buttons, and the requestor will see this text when the list request is rejected.
  9. Click Submit.
  10. Save the email detailing the request in the postmaster mailbox to:

    mailman/req/yymm/mbox.day
Manual Creation
  1. In a web browser, go to http://list.mail.virginia.edu/mailman/create
  2. Fill in the form fields as follows:
  • List name
  • List administrator's email address (i.e. mst3k@virginia.edu or mst3k@m.mail.virginia.edu)
  • If a password is provided by the requestor, select the "No" option for auto-generation of a password (otherwise, mailman will generate the password)
  • Enter the administrator-provided password in the two following fields (or leave blank if auto-generating the password)
  1. There is no need to change any of the initial list options, since administrators will be advised on how to use the list administration interface to change defaults after the list is created.
  2. Enter the list password into the "List creator's (authentication) password" field at the bottom of the form.
  3. Click Create List button.
  4. Save the list creation request message to:

    mailman/req/yymm/mbox.dd
Deletions

To delete a mailman list per administrator's request ...

  1. Log into "mailman" [list.mail.virginia.edu] with mailman name and password,
  2. Type rmlist -a listname (where listname is the name of the list).
Reset administrator Password

We cannot look up mailman list administrator passwords and can only reset the password if an administrator cannot remember their password. You may use one of two ways to reset a mailman list password.

Via web interface:

  1. Log into the list's administrative page using the list password at:

    http://list.mail.virginia.edu/mailman/admin/list_name

    where list_name is the name of the list.
  2. Select Passwords from the list of option links
  3. Enter a new "administrator" password and confirmation of password.
  4. Submit changes.
  5. Respond to the list administrator with the text from:

    mailman/own.pwd.reset
  6. Save the administrator's request to:

    mailman/req/yymm/mbox.dd

Via list.mail.virginia.edu interface:

  1. Log into list.mail.virginia.edu using list username and password.
  2. At the command prompt, run the following command:

    ./withlist -r uvautils.resend2owner listname password

    where listname is the name of the list and password is the new password.
  3. This will auto-generate a message to the list administrator to provide them with the new password for the list.
  4. Save the administrator's request to:

    mailman/req/yymm/mbox.dd
Archive List

To archive a list, log into:

https://list.mail.virginia.edu/mailman/admin/listname/uvaHidden

with the mailman password. In the URL, replace "listname" with the actual list name, and set the Archive List option to Yes.

Save the administrator's request to:

mailman/req/yymm/mbox.dd

Changing Administrator of a List

To change administrator of a list:

StudCo list - redirect message to: studco-officemanager@Virginia.edu and reply with auto/for.soc (to notify person that you have redirected their message.)

staff administrator -> staff administrator or student administrator -> student administrator:

  • determine who existing/old administrator is, make a note of the existing/old administrator's id
  • change list administrator (Initial Options page, remember the Submit Your Changes button)
  • notify both old and new administrators of the change. There is a draft template of the notification that you may want to consider using in mailman/own.new.ed on upostmst on list.mail - it needs a fair amount of editing as it presently exists.
The double-notification should allow us to hear from anyone who did not want that change to happen.

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